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      "zh": "以人为中心的设计",
      "en": "Human-Centered Design"
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    "boundary": "与包容性设计相邻但更宽：包容性设计聚焦识别排除与能力差异，以人为中心的设计是围绕需求、情境与评估展开的整体迭代方法。它也不等于某一套固定流程；Norman 强调它是原则与心态，而非按步骤走完即可。",
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      "产品服务的人群与团队自身经验差距较大",
      "有条件接触真实使用者并进行多轮试验"
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      "把访谈或可用性测试当作交付前的一次性验收",
      "只关注个别用户表达的偏好而忽视活动本身与整体系统",
      "无法接触真实使用者却声称已经以人为中心"
    ],
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    "comparison": {
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      "cost": "需要持续接触使用者与多轮修改"
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        "claim": "把以人为中心的设计描述为围绕同理心的创造性解决问题方法，分为灵感、构思、实施三个阶段，强调原型并把成果带回给所服务的人。",
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